Exchange and return
1. Can I change my order?
You can change your order until your parcel is dispatched. We will notify you of dispatch via email.
2. Can I cancel my order?
You can cancel your order until your parcel is dispatched. We will notify you of dispatch via email. Cancellation of your order is free of charge. Has your parcel already been dispatched? Then return the parcel to us unopened. Return costs are at your expense.
3. What if I am not satisfied?
When purchasing online you cannot see or try out the ©Balanceplanet. For this reason you may return the ©Balanceplanet within 14 days of receipt. The purchase price will be refunded on condition that the ©Balanceplanet has not been used and is not damaged. You may remove the ©Balanceplanet from the packaging, inflate it and try it.
4. What if the ©Balanceplanet I receive is incomplete or damaged?
Contact us immediately. Likewise, if normal use of ©Balanceplanet results in damage or irregularities. Return costs will be at our expense and a new ©Balanceplanet will be delivered to your home as soon as possible. You don’t want a new ©Balanceplanet? Then the purchase price will be refunded to your account as soon as we receive the parcel and have checked it for defects or damage.
5. How do I return the ©Balanceplanet?
Complete the return slip. Indicate clearly the reason for the return. NB The return slip must be included. Return the ©Balanceplanet preferably in the original packaging. Once the ©Balanceplanet has been received and checked, the purchase price will be refunded to your account.
The ©Balanceplanet is made of washable textile. This does not mean that signs of use can be prevented. The choices we made in terms of materials, printing and manufacturing were based on minimising wear and tear and discoloration during normal use. We cannot, however, offer a 100 percent guarantee. To keep wear and tear and discoloration to a minimum we recommend you care for your ©Balanceplanet as follows:
- do not use on rough surfaces or damp surfaces that may transfer colour, or in unhygienic environments
- do not place in full sunlight
- always wash by hand at maximum 30° using a product for fine and delicate fabrics